Each route includes a free waiting window at pickup, shown on your quote and confirmation before you book — some routes include unlimited free waiting, others a fixed number of minutes. If your driver waits beyond the included time, an additional hourly waiting charge (also shown at booking) may apply and will be added to your total. We recommend sharing your flight number for airport pickups so your driver can track delays.
Policies
Waiting Time Policy
Last updated 25 Sep 2026
Questions about this policy?
Our team is happy to explain how it applies to your trip.