How do I book a transfer?

Choose your pickup and drop-off locations, date/time, passengers and luggage on the homepage, then submit your details. You'll receive a booking reference and confirmation email right away.

Do I need to pay a deposit?

Some routes require a deposit before confirmation, others support pay-later or cash on the day — this is shown on the route's pricing before you book, and again on your confirmation.

What is your cancellation and refund policy?

Refunds follow a time-window policy based on how far ahead of pickup you cancel. See our full Refund Policy page for the exact percentages.

What happens if my flight is delayed?

Add your flight number when booking an airport transfer and our drivers track it, waiting for you even if you land late — subject to the route's included wait time.

How do I check my booking status?

Use the Track Booking page with your booking reference to see live status, payment and trip details at any time.

Can the driver stop at the Miqat?

Yes. Routes marked "Miqat stop" include a stop at the Miqat so you can enter ihram — choose it when you book.

Do you provide child seats?

Yes — add child seats as an extra on the booking form. They are fitted before pickup.

What if my group does not fit in one vehicle?

Choose a coaster or a 49-seat coach, or request a custom quote and we will arrange several vehicles together.

Most routes are paid in cash on the day. Routes that need a deposit show it before you book, and the deposit can be paid by bank transfer.

Can I book a car by the hour?

Yes. Hourly charters in Makkah and Madinah are priced per hour — ideal for visiting several places in one day.

How early should I book?

Most routes can be booked the same day. Some, like Arafat or Taif, need up to 24 hours’ notice — the route page shows it.

FAQ

Frequently Asked Questions

Booking, deposits, refunds and what happens on the day — answered.

Choose your pickup and drop-off locations, date/time, passengers and luggage on the homepage, then submit your details. You'll receive a booking reference and confirmation email right away.
Some routes require a deposit before confirmation, others support pay-later or cash on the day — this is shown on the route's pricing before you book, and again on your confirmation.
Refunds follow a time-window policy based on how far ahead of pickup you cancel. See our full Refund Policy page for the exact percentages.
Add your flight number when booking an airport transfer and our drivers track it, waiting for you even if you land late — subject to the route's included wait time.
Use the Track Booking page with your booking reference to see live status, payment and trip details at any time.
Yes. Routes marked "Miqat stop" include a stop at the Miqat so you can enter ihram — choose it when you book.
Yes — add child seats as an extra on the booking form. They are fitted before pickup.
Choose a coaster or a 49-seat coach, or request a custom quote and we will arrange several vehicles together.
Most routes are paid in cash on the day. Routes that need a deposit show it before you book, and the deposit can be paid by bank transfer.
Yes. Hourly charters in Makkah and Madinah are priced per hour — ideal for visiting several places in one day.
Most routes can be booked the same day. Some, like Arafat or Taif, need up to 24 hours’ notice — the route page shows it.

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