No-Show Policy

A trip is marked as a no-show when our driver waits at the agreed pickup point beyond the included waiting time and is unable to reach you. No-show bookings are reviewed under the same time-based refund rules as cancellations, and may be eligible for a partial refund depending on the circumstances. If you believe a trip was incorrectly marked as a no-show, contact [email protected] with your booking reference as soon as possible.